Don’t think for a minute that everyone loves the new iPhone 5… keep reading below to see what I dug up as the top complaints on the iPhone 5 so far.
As someone who puts customer service above all else here at Tablet Crunch, I decided to do some research and put together a list of the top complaints users have with the iPhone 5. I say that because I can occasionally be accused of being an Apple fan-boy, meaning all I care about are Apple products (which is totally not true). I’ve even been accused of working for Apple (AAPL, currently down -24.22, -4.27%) – which is funny, at best!
So to satisfy my customers (readers) here at Tablet Crunch, I dug up some of the dirt that people are spreading on the iPhone 5. And man… I can’t wait to hear your thoughts in the comments. In fact, it didn’t take me long to boil down what I see as the top 3 complaints iPhone 5 users have up to this point. Remember, the iPhone 5 is still new. Apple introduced the iPhone 5 on September 12, 2012 and started taking pre-order on September 14th when over 2 million iPhone 5’s were ordered in less than 24 hours (wow… that’s a lot!). So we are talking less than 3 months ago.
And then stores (both online and offline) made the iPhone 5 available on September 21st, 2012 and that’s when all @*^! broke loose. Apple described that day as “extraodinary” (a diversion from their typical adjective “magical” which would normally be reserved to describe anything extraordinary). What Apple was referring to as “extraordinary” was the volume of iPhone 5 sales which were clocked at a rate twenty times faster than all previous iPhone releases.
But as you’ll see, the “magical” potion of the iPhone 5 quickly wore off for some users. I also found it interesting that throughout my digging around for the dirt on the iPhone 5, the alternative phone that people said they were going to go out and buy is the Samsung Galaxy Note. The Note (and now the Note 2) are what I call here at Tablet Crunch as a Phablet – a cross breed between a smartphone and tablet. The Note screen comes in at a whopping 5.3 inches with a 1280 x 800, 285 PPI HD Super AMOLED screen – it’s a beast for sure!
Without further delay, let’s dig into the dirt of the iPhone 5. Here’s the top 3 complaints I see over and over again when it comes to the iPhone 5.
#1: Apple Customer Care
Now I realize this can be applicable across the board with all Apple products and previous iPhone models, but the Apple customer care issue has really come to light over the iOS 6 problems. More specifically, the iOS 6 WiFi problems that have plagued, and continue to plague, iPhone 5 users. Users get frustrated because they walk in to Apple with their new iPhone 5, try to explain the problems they are having with things like their WiFi not connecting to available networks, or their data connection dropping, etc… only to finally be told to call Apple Care Support and when they do, they get an automated voice system, not a real person (AHHH…. I’m getting frustrated just talking about it!).
#2: Boring – nothing new here…
Another prominent response I see from iPhone 5 users is they think the device is, well… boring. Sure, the screen is a little bit longer and you get this cool new panoramic photo taking capability, but at the end of the day, users are not amused or impressed with the new iPhone 5. Some people claim that it’s not any faster than the iPhone 4s, although I believe technical schematics would prove otherwise. But when it comes to customers, perception is reality and some customers just aren’t thrilled with the new iPhone 5. The problem for Apple is, their fan base expects to be “wow’d” with new products and releases. I understand this puts a substantial amount of pressure on Apple with a very high bar to meet, but again its reality. So because users are looking for something new and exciting, and something that carries the “wow” effect, I think that’s why you hear people ready to eject over to a Samsung Galaxy Note or Note 2.
#3: What happened with Google….? That’s just not cool.
So the third biggest complaint I’m finding so far with the iPhone 5 is actually centered around two specific apps. Isn’t that weird, that some of the iPhone 5’s biggest complaints are actually apps? Anyway, the issues iPhone 5 users are having is with Apple’s decision to eject Google’s Map app and YouTube app. I mean, what in the world is Apple thinking with this one? Could this decision have originated with Steve Jobs? For some reason I highly doubt it. But one thing’s for sure, the iPhone 5 users who get a lot out of the Google map and YouTube app were not pleased to learn they had to settle for Apple’s map app (which was a disaster) and go to app store to download the YouTube app.
So these are three of the biggest complaints I see so far. Sure there are a lot more complaints out there about the iPhone 5, so let’s hear about in the comments below!
What are your biggest complaints with the iPhone 5?