Is Apple Telling Employees To “Play Dumb” Over iOS 6 WiFi Problems?

228 days ago by 7

Are Apple employees being told to “play dumb” when it comes to this iOS 6 WiFi problem?  

Several readers here at Tablet Crunch are telling me that when they go into an Apple store to get help on their WiFi problems, after updating their iPhone or iPad to iOS 6, they say that the Apple employees are acting surprised to hear they are even having a problem with their devices.

And in some cases, the Apple employees are being down right rude to the customer for coming into the Apple store with the problem in the first place.

So what’s up with these Apple employees?  And do you think Apple is purposefully playing “dumb” about the whole iOS 6 WiFi problem?

It’s been two weeks now since iOS 6 was released and the problems people have been experiencing have been far more severe than just Apple’s debacle with maps.

When it comes to the Apple map apps, people can always turn to alternatives.  The problems that people are most upset about are the ones that have been plaguing their devices and effecting the usability of their iPhone and iPad.

I’ve been covering the problems associated with the iOS 6 update since literally hours after its release and the biggest problem that I’ve seen users complaining about is the Wi-Fi connectivity problems with iOS 6.

SEE ALSO:  Best Fix So Far to iOS 6 WiFi Problem

Basically, when someone updates their iPhone or iPad to iOS 6, all of sudden they aren’t able to connect to their Wi Fi network.

I’ve written quite a few tutorials here, here, and here on how to deal with this issue.  And one solution, which I actually made a video about, seems to be the best solution so far.

I don’t want to get into the details of “how to” here in this article because I’d like to talk about the issue of Apple and their response to tthe iOS 6 WiFi problems.

As I mentioned at the beginning, iPhone & iPad users who have upgraded to iOS 6 and start experiencing WiFi problems have walked into Apple stores only be given a cold shoulder, and talked to like they are an anomaly with their WiFi iOS 6 issues.

So what do you think about Apple and their response to the iOS 6 problems, specifically the WiFi problems users are having after upgrading to iOS 6?

Do you think Apple would tell their employees to “play dumb” when it comes to the iOS 6 WiFi issues?

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  • Kevin

    My guess is an announcement of any ios6 problem would hurt sales hence the silence. I ‘ve had crappy wifi disconnecting every few mins since the update and regardless if it gets patched or not I”ll never buy another apple product.

  • [anonymous]

    I can’t stand this Safari bug I have had since I set up my Macbook. On my phone, when I am in the Google News section and I tap a link it is supposed to open the link a new new page (or in the current page if I had selected tht in Settings). Instead, the page opens in the current page and in a new tab. This only happens when I tap the link to the article and iOS 6 had not made any effect on the bug. Everything works the way I want if I hold down on the link and tap to open in a new tab, but that is annoying. Please reply if you have had this problem as well. I have pliant more temporary fixes and am waiting for a permanent one.

  • Pingback: Google Android 4.1 vs. Apple iOS 6: Head to Head - Tablet PC Review | NMS Designs

  • calvin

    I asked an Apple store rep about the well-publicized battery life with ios6 on the 4S, and also about wifi. Of course he said he hadn’t heard a thing about either issue. So yes, he was playing dumb. Either that, or I was asking it in the wrong way.

  • SjmPDX

    I have experienced the “dumbstruck” Apple employee on at least 6 occasions now (on the phone and in person). They all claim I am the first person they have met with the problem. It is complete BS!

  • Yorkshirekiwi

    Yes, definitely. Since ‘upgrading’ my iPad2 (what a joke to call it an upgrade) I have had endless problems with wi-fi connectivity away from my home network, it is either much slower, feebler, or I cannot get access, and I have had repeated issues with Internet access via Safari, too. Yet when I approached staff at my local Apple Store they denied any knowledge of the issues and offered no possible solutions. One of them said he didn’t know of any solutions, then let slip “well, not officially”. Come on guys, own up the the problems and get on with giving your customers effective solutions.

  • Helen47

    I remember having this issue; it was really annoying being forced to use the new iPad, only in the same room as my wifi router because of the poor range. I have spent a lot of time on google, looking for a solution to this. In the end though, I found a couple of reviews of Pong Research’s cases, that convinced me to give it a try. This case is built with an antenna in between layers of the back cover, which redirects and boosts the power of the signal and increases the range of the wifi antenna on the iPad. After getting one, I couldn’t be happier with my new toy! This finally fixes my problem with the new iPad 3 poor wifi reception . I also enjoy a lot the Origami Smart Cover it comes with, which besides providing the classic sleep/awake function, folds and allows you to stand the iPad on 5 different positions.

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