Fix For iOS 6 WiFi Problems on iPhone & iPad – Resetting Wireless Router

228 days ago by 49

** Update 10.29.12 **  I’ve been covering the iOS 6 WiFi problem from day 1 (actually from the first hour iOS 6 was released) – I don’t profess to know everything, but I’ve found (and a lot of the readers that have communicated with me have also found) that more than likely one of the fixes I’ve written about below will resolve your WiFi connectivity issue.  If not, then it’s possible your WiFi problem is outside the scope of iOS 6.

Check out the video below where I talk about this fix for this iOS 6 WiFi problem.

This is now fix #4 that I’ve written about for the iOS 6 WiFi problems people have been having with their iPhone and iPad.  Of the four fixes so far, this one seems to be the most effective, or most consistent.  And basically it has to do with resetting the wireless router that you were on when you upgraded your iPhone or your iPad to iOS 6.

SEE ALSO: previous fixes I’ve written about for iOS 6 wifi issues on iPhone, iPad

The problem I’ve had up to this point is that, unfortunately, not all solutions have worked 100% of the time.  Some people see success, but none of the iOS 6 wifi fixes are working across the board.
But… I may have found the perfect solution to the iOS 6 wifi problem.  And ironically enough, this has nothing to do with your iPhone or your iPad, but has everything to do with your wireless router.

Wireless Router – the root of iOS 6 WiFi problems?

Some people have been able to fix the iOS 6 wifi problem by simply resetting (turning off / turning back on) the security settings on their wireless router – another way to say it is to disable / re-enable the security on your wireless router.

And some people are fixing the wifi problem with iOS on their iPhone or iPad by doing a complete reset of their wireless router.

Check out my video below and then let me know in the comments if this works for you.  There’s a lot of different wireless routers out there so I can’t realistic go into how to reset each one.  But post in the comments what you have and I’ll help from there.

Here’s my video on the fix for iOS 6 wifi problems with your iPhone & iPad:

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  • http://www.facebook.com/bob.ripley.14 Bob Ripley

    I just tried resetting my router and it looks like it’s working. I could not backup my iPhone to the iCloud and now I can. Thanks for your help
    I had talked to Comcast my Internet provider and they wanted me to replace my router, again.

    • http://TabletCrunch.com/ Tablet Crunch

      hi Bob – that is awesome! so glad it’s working for you…

    • http://TabletCrunch.com/ Tablet Crunch

      yeah – that’s always the easy fix… just buy a new one. Unfortunately, Comcast doesn’t realize some people don’t have the money to be buying new wireless routers all the time :-)

  • Rod morris

    My wife uses her iPad while she’s on dialysis we don’t have acces to the router. Since upgrading to ios6 she can’t use her iPad at the dialysis center which is a shame because this is why we bought it.

  • Tamer

    I have Tp-link router , and i tried all the previous method , but unfortunately without any positive feedback , i tried to downgrade to IOS 5.1.1 but i couldn’t , my question is , when Apple are going to announce a new update to fix all the said issues , cuz i am thinking to change my iphone cuz i had ENOUGH , any suggestions ? thanks

    • http://TabletCrunch.com/ Tablet Crunch

      have you tried just turning off security – so basically all you’d have is an unsecured wireless network? Also, have you been able to get on WiFi at some other location?

  • Tamer

    btw i reboot my iphone also but without fixing anything

    • http://TabletCrunch.com/ Tablet Crunch

      have you reset your wireless network or security settings? Also, someone people are staring to tell me that simply turning off the security settings on your wireless router will fix the issue as well – but that might not be an option is you absolutely need your network secured. So try resetting your router or resetting the security and let me know.

      • Tamer

        hello , can u send me your email , i wanna show u sth , thanks

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  • John Alabama

    It works!!

    • http://TabletCrunch.com/ Tablet Crunch

      awesome!

  • http://twitter.com/jerryjpnnl Jerry Johnson

    Assuming this works, it’s not a viable solution. I’m supposed to get every hotel I stay at, every McDonalds I eat at, every Starbucks I drink at, and every WiFi enabled airplane I fly on to toggle the security settings on their routers? I question the solution, since I find connectivity to be sporadic. Connects for awhile, then drops, thewn magically reappears. My money is on some battery saving feature Apple built in to compensate for power sucking 4G radios in the iPhone 5.

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Jerry, I think you are missing a key premise here. The solution I’m providing is based on the fact that your WiFi connectivity problem is isolated to the WiFi network you were on when you upgraded to iOS 6. As I’ve stated, people I’ve been working with have been able to go to other locations and connect to WiFi, but they are unable to connect at the location where they upgraded to iOS 6.

      So if you are having problems connecting no matter what WiFi network you are attempting to connect to, the problem would more than likely be with the network settings (trying resetting network settings) or with your Safari browser app (try clearing cache, history, etc… then reboot).

      Again, if your WiFi connectivity problem is isolated to only the wireless network you were on when you upgraded (which you won’t know unless you attempt to connect to other wireless networks like Starbucks, your friend’s network, etc…) then I’m suggesting that you reset your wireless router.

      Let me know how it works out.

      Thanks

      • Jeff

        Hi Robert, I’ve been having the same problem as Jerry on my 4S. Once I upgraded to ios6 the phone will connect for a while to a wireless network and then drop it. It will pick it up 5 minutes later or sooner if I manually pick the wifi network. It has done this on any number of wifi networks that I have connected to. I’ve tried all the remedies that have been recommended and some fix the problem for longer than others but the basic problem keeps coming back. I have found that resetting the router as a last resort does fix the problem for the longest time but in public areas this isn’t an option.

        • http://TabletCrunch.com/ Tablet Crunch

          Hi Jeff, thanks for replying back. There is actually a 2 step process that has been working perfectly for people (so far anyway). I’m putting together an article and a video to walk people through it.

          So check back on http://tabletcrunch.com shortly – you’ll see the article soon

        • http://TabletCrunch.com/ Tablet Crunch

          hi Jeff – try this and let me know… Just wrote about a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Jerry – I believe we’ve uncovered a final fix for this problem >> (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • Jr

    I have 2 customers. Both updated some iPhones / iPads to iOS 6. Since then, they start to have WiFi issues. But it only knocks off iOS devices (all at the same time). Other devices stay on WiFi just fine. They reset the router, but have to do this about once a week now. Was fine before (2 separate customers!)
    At home, I have a AirPort Extreme. When my WiFi ‘freaks out’ for my iOS devices, when I go into AirPort util, it says my Extreme is offline… BUT I can see my AirPort Express. I wait about 3-5 min. and it comes back and everything is ok for a little bit again. It’s very strange, but it’s certainly something with iOS 6 since all this started happening after the upgrades.
    Quite annoying.
    PS: The customers DO NOT have AirPort Extremes, they each have a different manufacturer.

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Jr – if you can, please try my recommendation below and let me know if this doesn’t completely solve your problem:

      1) Reset your wireless router (my previous article on that >> http://bit.ly/PZwF2t)

      2) After you’ve reset your wireless router, then reset the network settings on your iPhone or iPad

      Homescreen > Settings > General > Reset (all the way at the bottom) > Reset Network Settings

      Do #2 after you’ve done #1 >> and please let me know

    • http://TabletCrunch.com/ Tablet Crunch

      Just wrote about a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • Claire

    My daughter with Special Needs got a new ipod last week. She lives away from home Monday to Friday. Here at home, I took the device out of the box, upgraded to ios6 through our own home wifi, and it worked away beautifully for the weekend…….but when she returned to her midweek home she could not connect to THAT wifi. Her laptop there has no problem connecting. The reason I got this new ipod touch for her was so that we could Skype every night as her laptop doesn’t have a camera. We have tried all the usual fixes in her home away from home. What now? I’m not sure did you recommend in the video that we bring her and the device back home, reset our own router(thru which we upgraded to ios6) and then, on her return to her other home, she will be able to connect?? Am i interpreting that correctly?? Thanks. PS. On a trip to a local shopping centre the other day she connected no problem. Claire

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Claire – thank you so much for posting your comment!

      I want you to try the follow – must be done in the exact order I specify:

      1) Reset your wireless router (my previous article on that >> http://bit.ly/PZwF2t)
      2) After you’ve reset your wireless router, then reset the network settings on your iPhone or iPad
      Homescreen > Settings > General > Reset (all the way at the bottom) > Reset Network Settings
      Do #2 after you’ve done #1 >> and please let me know

    • http://TabletCrunch.com/ Tablet Crunch

      hi Claire – been working on this and the fix is working 100% of the time – check it out and let me know if you need help >> a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • Chris

    Hi, have now tried all of the above suggestions, and sadly I still have the same wifi drop out issue. I am in the UK and using BT broadband and if I reboot my phone then the wifi will connect for maybe 5 to 10 mins, after this it drops out and if I go into the settings to reconnect is just tells me it can’t connect.
    Will phone the Apple store today and see if they have any latest info.

  • Chris

    Hi, have now tried all of the above suggestions, and sadly I still have the same wifi drop out issue. I am in the UK and using BT broadband and if I reboot my phone then the wifi will connect for maybe 5 to 10 mins, after this it drops out and if I go into the settings to reconnect is just tells me it can’t connect.
    Will phone the Apple store today and see if they have any latest info.

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Chris, one reader here at Tablet Crunch told me they did a combination of a couple of my fixes and worked perfectly. So I want you to try this:

      1) Reset your wireless router (my previous article on that >> http://bit.ly/PZwF2t)

      2) After you’ve reset your wireless router, then reset the network settings on your iPhone or iPad

      Homescreen > Settings > General > Reset (all the way at the bottom) > Reset Network Settings

      Do #2 after you’ve done #1 >> and please let me know

    • http://TabletCrunch.com/ Tablet Crunch

      Just wrote about a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • Bethany Bob

    I have a verizon Samsung 4/g hot spot and have tried resetting both the hotspot and my IPad with Ios6 installed and neither has solved the problems with the wi fi issues

    • http://TabletCrunch.com/ Tablet Crunch

      oh wow… a samsung 4g hotspot, huh? interesting… I’ll have to research a little bit more about the samsung 4g hotspot to see what resetting that device entails.

      Thanks for posting

  • Alok

    I recently downloaded ios6 on my iPhone4 and since then having constant problems with wifi. I have reset the network, cleared the browsing history and still having problems. What I have noticed that after I select the small blue arrow next to my chosen network, in the next screen a new ‘on-off’ call button for ‘Auto-join’ appears. Even if I select it as On, After a minute or so, it again turns back to ‘off’ and I lose the wifi connection. This problem started only after downloading ios6. My iPhone4 is now practically useless without wifi. Can you help?

    • http://TabletCrunch.com/ Tablet Crunch

      Hi Alok – I’m currently putting together a 2 step process that’s been working well for most users – try this and let me know:
      1) Reset your wireless router (http://bit.ly/PZwF2t)
      2) After you’ve reset your wireless router > then clear the network settings on your iPhone or iPad… here’s how:
      Homescreen > settings > general > reset > reset network settings
      Do the “reset” part after you’ve reset your wireless router.

      • http://twitter.com/LetTheWookieWin Whitney Lawson

        I’ve tried all of this on my iPhone and iPad.. still not connecting :(

        • http://TabletCrunch.com/ Tablet Crunch

          This is working 100% of the time – try it and let me know… final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

    • http://TabletCrunch.com/ Tablet Crunch

      Just wrote about a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • MAQ

    Appreciate all of your suggestions, since no one else is acknowledging this iOS problem. Unfortunately, none of your four posted solutions have worked for me. Completely reset my router today but still could not access my wifi even with no security. I rest the router, then reset my iPhone network settings again. Something on my phone still “remembers” not to access this one wifi network. Not sure I can restore my phone to iOS5, but would gladly give up iOS6 to fix this.

    • http://TabletCrunch.com/ Tablet Crunch

      I definitely understand your frustration – have you tried my latest suggestion which is a combination of resetting your wireless router and then resetting your network settings on your iPHone or iPad?

      http://tabletcrunch.com/2012/10/09/2-step-fix-ios-6-wifi-problems/#comment-677884243

      • MAQ

        Yes, I did try that. I reset my router and then almost instinctively reset my iPhone network setting again. I figured why not try all fixes at once? After that didn’t work, I came across your combo suggestion. I read that one person didn’t have luck until resetting their router multiple times. That’s my next plan, and perhaps buying a new router. Downgrading firmware? That’s not on the top of my list to try, for the inconvenience of attempting it. Maybe it’s a simple click in the settings, but somehow I doubt it.

    • http://TabletCrunch.com/ Tablet Crunch

      Try this – been working 100% of the time so far >> final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

      • MAQ

        No dice. I upgraded to the latest firmware available for my router. It says it was published in 2008. That obviously doesn’t meet the 10-month rule, so it looks like I’m back to my original plan…new router. Thanks for your help, btw.

        • http://TabletCrunch.com/ Tablet Crunch

          interesting….! what kind of wireless router do you have? and yeah, Apple is forcing iOS 6 running on the iPhone 4s, iPhone 5, iPad 2, and iPad 3 to authenticate via IPv6 – and IPv6 is something very new even for wireless routers. So if you have one of those iDevices AND you have iOS 6, you’ll never authenticate with Apple so long as you aren’t on an IPv6 protocol, which means your device will never connect to the wifi network.

          • MAQ

            I have a Netgear 108 Mbps Wireless Firewall Router WGT624v3. It’s a 802.11 G router, and it was purchased years ago. Thanks for the specific info regarding protocols. I’ll make sure to research that capability before I buy. My iPad 1 will apparently be ok with iOS6? I’ve been too afraid to upgrade that since my iPhone 4s hasn’t connected. What I don’t understand is that I have been able to access other networks (public wifi in coffee shop, for instance). I haven’t tried many public places, so perhaps their routers are new enough by pure chance and I’ll start finding other wifi networks I can’t access.

    • goober

      While we all appreciate the author trying to help with this wifi issue, there’s no way this fix will be 100%, although it may be a high percentage. There’s just too much variability as far as routers and networks. Apple should not be forcing ipv6.

  • Richard London

    My housemates and I have been having a similar trouble all weekend, and searching for a solution… We have one of each of the three iPads, all of which have been working fine, yet our iPhone 4S and two 4′s have the issue, which threw us completely. We connect to the Internet through an AirPort Extreme, which is obviously working ok for our wired devices, as is our TP-Link wireless powerline hub in our kitchen, as all our phones and iPads connect flawlessly without the issue, so we assumed it was something to do with the wireless side of the AirPort Extreme. We restored the factory settings and rebuilt the network from scratch with identical settings. No change. We did notice, however, that the security type we were using was wpa/wpa2 personal. After changing that to wpa2 personal it appears that the issue has been sorted.

    • http://TabletCrunch.com/ Tablet Crunch

      Just wrote about a final fix for iOS 6 WiFi connection problems on your iPhone & iPad (also a video “how to”) >>http://wp.me/p10Eoa-2hA

  • Pingback: *BREAKING* Fix For iOS 6 WiFi Problems Discovered (Video)

  • Brad

    Resetting the security passwords on my wireless router did the trick! Just posted my results on Apples Community. BIG thanks Bobby!
    https://discussions.apple.com/thread/4310121?start=2130&tstart=0

    Brad

  • Grace Lazzara

    I had actually tried resetting the router, which got wi-fi back, but then nothing was loading. So I tried your options of clearing the history and changing the HTTP proxy, and that seemed to do the trick. Thanks!

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