The Kindle Fire is, without a doubt, an amazing tablet device even despite all of the complaints that you’ll read below.
I tend to think that unfortunately for the Kindle Fire, the iPad has been out and about for nearly two years.
Which means, tablet owners have been spoiled in a way by the iPad. Despite all the complaints, no one can argue (well, actually they can and will…) that when it comes to Android tablets, the Kindle Fire is king of the hill.
But I digress… the point of this article is to highlight the top 10 complaints that customers have posted about their Kindle Fire. I’ve probably read, or browsed through, almost all of the 1 star ratings on the Kindle Fire on Amazon and after awhile, it’s pretty easy to start seeing trends. So I decided that since I was noticing quite a few trends, then a top 10 list was in order.
So here we go – based on my research, here’s the top 10 complaints customers have with their Kindle Fire:
#1) Lack of privacy
Some users are out of their minds mad about the fact that anyone can pick up their Kindle Fire and upon turning it on, they are presented with a screen showing them exactly what you’ve doing on your Kindle Fire.
#2) No password required for purchases
There is no end, throughout all of the star ratings, to the complaints of people who are absolutely enraged at the lack of privacy on the Kindle Fire. One person wrote up probably a 1000 word complaint where they told a story about how someone tore into the Kindle Fire box, stole the Kindle Fire, and then put the box together. So what showed up to the customers house was nothing but an empty Amazon box with no Kindle Fire inside. And then, within 24 hours, their email filled up with “thank you for your purchase” responses from Amazon. Basically someone stole their Kindle Fire while it was in route to their home, and went on a shopping spree by simple turning on the Kindle Fire.
#3) Screen is too shiny
This is one that will make people jump ship to the iPad with a quickness. I guess people assume that since they are purchasing something with the name “Kindle” in it that it’s going to be just like the regular Kindle e-readers. Well it’s not folks – it’s an Android tablet after all. But the big complaint here is that the screen it way to shiny. And people are quick to point out that even the iPad has less glare (ouch!).
#4) Slow, sluggish, and spurting web browser
Needless to say, a lot of Kindle Fire users are not pleased whatsoever with the Silk web browser.
#5) No speakers
You have to wonder what Amazon was thinking with this one, especially considering the massive amount of content that is promoted through Amazon Prime. But at the end of the day, the Kindle Fire is a lot like the first generation iPod Touch – you have no choice but to plug in your ear buds.
#6) UI inefficiencies – navigation is cumbersome without hard buttons
People are really frustrated with the overall handling of the Kindle Fire, primarily because of the lack of hard buttons which some people claim makes the handling of the tablet cumbersome. Some people just need to feel the buttons.
#7) Videos can’t be downloaded from Amazon Cloud, only music
People who travel a lot were really excited to get their hands on the Kindle Fire, especially at the price point of $199. However, no sooner did a lot of them get the tablet, they put it back in the box and shipped it right back to Amazon. Mostly this is due to the fact that you cannot download videos from the Amazon Cloud – you can only download music. And this leads me to the next complaint…
#8) Limited storage capacity
So if you do want to download movies you have to purchase or rent them first, but then you are restricted to deal with the Kindle Fire’s limited storage capacity – without any way to expand this storage.
#9) Can’t upload your own videos
People are highly frustrated at the fact that you cannot upload your own video content to the cloud and then watch it on your Kindle Fire. People want to be able to take their videos with them, everywhere they go.
#10) Shipping issues
Customers have been complaining that no signature was required when UPS dropped off the Kindle Fire. The tablet showed up suffering from severe light bleeding and image ghosting/burn in out of the box. And of course, as mentioned in #2, because anyone can turn on the Kindle Fire and start making purchases, this makes shipping the Kindle Fire very dangerous.
So there we have it folks, some of the top complaints on the Kindle Fire.
Now, it’s only fair for me to say in conclusion that there are more 5 star ratings than there are 1 star – 4 star combined. This should tell you that although the complaints are valid, people are still loving their Kindle Fire tablet.